Privacy policy – information about the processing of your personal data


FeelFree Insurance UAB (hereinafter referred to as FeelFree) is committed to ensure that your personal data is always protected, and that processing takes place in compliance with the GDPR (General Data Protection Regulation). Personal data is all information that can be used to identify you.

FeelFree is data controller for the processing of your personal data.

This data privacy statement explains how and why FeelFree processes and protects your personal data we collect.

Personal data processed and basis for processing

We collect and use relevant information about you to arrange and handle administration of your insurance cover, to provide claims handling services and to meet our legal obligations.

This information includes details such as:

  • Your name
  • Date of birth/Personal number
  • Gender
  • Address
  • E-mail address
  • Financial details, including payment card number, bank account number and account details
  • Employment details 
  • As a part of our claims management services, we collect information about the nature of your claim and any previous claims. We also need to check details of the policy you are insured under and your claims history. The personal data collected will vary depending upon the claim type and may include health and medical information, employment information and other information that is related to the claim that you have submitted.
  • Any other information that we collect about you in connection with the insurance cover that you apply for or the claim made by you.

How and why we use your Personal data

We collect and use your personal data for the following purposes:

  • Underwriting your Insurance policy and automated decision-making, including the assessment of your eligibility for a product and issuing quotes, on behalf of Insurer
  • Sending your Insurance documents and all other information related to your Insurance policy
  • Collecting Insurance Premium payments
  • Handling your complaints against FeelFree
  • Providing claims management, claims handling and related legal administrative services on behalf of the insurer, such as receiving notices of claims, communicating with claimants, assessing insurer’s liability for claims and making claims settlements.
  • For compliance with our legal and regulatory duties such as applicable to insurance intermediaries and claims service providers. 

Provision of the above listed personal data is mandatory in order to conclude or execute your insurance contract or to comply with legal obligations applicable to insurance intermediaries. If you do not provide them, we may not be able to provide you with our services.

Feelfree has implemented reasonable and proportionate physical, technical and administrative security standards to ensure all Personal Data will be collected and processed securely and protected against unauthorized or unlawful processing and against accidental loss, misuse, destruction or damage.

Personal Data will be provided to FeelFree’s business partners, service providers and Insurance companies in connection with our provision of products and services. In addition, FeelFree may disclose Personal Data to respond to law enforcement and government official requests, External Dispute Resolution schemes and Ombudsman, legal action, professional and regulatory bodies and to any other parties if required or permitted by law.

Processing of Personal Data takes place within the EU/EEA.

In some instances, FeelFree will automatically collect certain types of Personal Data when you visit our website. Automated technologies may include the use of Web server logs to collect IP addresses, “cookies” and Web beacons. The collection of this Personal Data will allow us to improve the effectiveness of our website including refining its content. You have the right to choose whether or not to accept cookies and to set your own cookie preferences by changing website browser settings. However, if the browser is set to block all cookies (including essential cookies) you may not be able to access all or parts of the website, or experience its reduced functionality.

Your rights

FeelFree strives to maintain Personal data that is accurate, complete and current. Under certain conditions, you have the right to request:

Access to your personal data

You have the right to request access to your personal data processed by us and to receive a register extract of your personal data.

Request correction

You have the right to request rectification of any inaccurate personal data.

Withdraw consent

You have the right to withdraw consent to the processing of your personal data at any time.

Object to processing for direct marketing, including profiling

You have the right to object to your personal data being used for direct marketing purposes and to unsubscribe from any customer mailing lists, if your personal data is processed for the purposes of direct marketing.

Request limitation of processing

In certain cases, you have the right to request that FeelFree limits the processing of your personal data. In such circumstances FeelFree may not be able to fulfill the obligations according to the agreement with you.

Data portability

In certain circumstances and if it is technically possible, you have the right to obtain your personal data in a structured, generally used and machine-readable format and to transfer it to another data controller.


In certain circumstances you have the right to get your personal data deleted. However, this does not apply if FeelFree is obliged to store personal data according to law.

These rights are subject to certain exemptions to safeguard the public interest, for example the prevention or detection of crime, and FeelFree’s interests, for example maintenance of legal privilege.

Cookie policy

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

  • First party cookies are cookies set by the website you’re visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit the Commission’s websites, you will be prompted to accept or refuse cookies.

The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time.

That way, you don’t have to re-enter them when browsing around the site during the same visit.

Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.

How do we use cookies?

European Commission websites mostly use “first-party cookies”. These are cookies set and controlled by the Commission, not by any external organisation.

However, to view some of our pages, you will have to accept cookies from external organisations.

The 3 types of first-party cookie we use are to:

  • store visitor preferences
  • make our websites operational
  • gather analytics data (about user behaviour)

Visitor preferences

These are set by us and only we can read them. They remember:

  • if you have agreed to (or refused) this site’s cookie policy
  • if you have already replied to our survey pop-up (about how helpful the site content was) – so you won’t be asked again
elementorThis cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time.

Personal Data Retention

FeelFree’s retention periods for Personal Data are based on business needs and legal requirements.

Normally we process your Personal Data on the basis of the intention to conclude and/or perform a contract with you during the contract validity term and for 10 years following the end of the contract validity term. If the contract has not been concluded, we may process your personal data on the said basis for up to 2 years.

FeelFree may process your Personal Data for longer terms if we are required to do so by the applicable law or if we need to establish, exercise or defend legal claims.

When Personal Data is no longer needed, FeelFree will either irreversibly anonymize the data (in which case we may further retain and use the anonymized information) or securely destroy the Personal Data.

Contact and complaints

Your requests to FeelFree may be sent to:

Pasi Puntari

FeelFree Insurance UAB
Naugarduko g. 3
03226 Vilnius Lithuania
Tel.: +370 6160 7660

FeelFree will respond to most requests within 30 days.

If FeelFree is unable to resolve your request or in you have a complaint about how Your Personal Data has been stored, processed or disclosed by FeelFree, you may contact the Lithuanian data protection regulator:

State Data Protection Inspectorate

Sapiegos g. 17, 10312 Vilnius

00 370 5 271 2804